Return policy

Your satisfaction is essential to us. Due to the nature of our products, we cannot accept returns or cancellations for shipped products.

However, if you experience a problem with the delivery or quality of a product, and you are not the cause, we will offer you a refund or credit. Our commitment is to ensure your total satisfaction. Please contact us within 24 hours of receiving your order to discuss your refund options. However, if your product arrives damaged, you will be refunded or credited without fail upon proof of damage.

If you notice a problem with your order, please contact us bonjour@chiengourmand.com and we would be happy to help you!