Shipping Policy
Shipping Policy
Delivery areas and product types
Outside Quebec and Ontario
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Delivery of dry goods only (freeze-dried treats)
Quebec and Ontario
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Delivery of dry goods by carrier
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Fresh produce available only for local delivery or pick-up, depending on the area served
Delivery costs
Outside Quebec and Ontario
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Order under $100: $13
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Orders of $100 or more: free delivery
Quebec and Ontario
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Order under $120: $25.95
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Order between $120 and $149.99: $9.95
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Orders of $150 or more: free delivery
Additional charges may apply for certain remote areas. The exact rate will be automatically displayed at checkout.
Unserved areas
We do not deliver to certain remote areas, including:
Magdalen Islands, Lower St. Lawrence, North Shore, Gaspésie (including Percé), Abitibi-Témiscamingue, Northern Quebec.
Shipping days and delivery times
Orders are shipped on Tuesday , for delivery between Wednesday and Thursday, depending on your address.
No deliveries take place on weekends.
All shipments are made via Purolator Express . You will receive an email or text notification upon shipment, along with your tracking number.
Packaging and storage
To ensure product freshness during transport, all our boxes are:
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Insulated with a thermal lining
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Equipped with cooling blocks, adjusted according to the season
Tips for reception
If home delivery is uncertain or difficult, here are some solutions:
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Request a signature upon delivery (free of charge), by indicating it in the “Comments” section of your order
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Provide the address of a neighbor available during the day
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In the building, ask the concierge to receive the package or leave clear instructions for the delivery person (e.g.: leave in the hall)
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Have your box delivered to your workplace
Once the package has been declared delivered by the carrier, Neither Chien Gourmand nor the carrier can be held responsible in the event of theft. No refunds or returns will be made.